Accessibility statement for RAMM Collections website

This accessibility statement applies to

This website contains a curated selection of RAMM’s objects, the Research Collection pages and themed groups of collections. Visitors can also create and share their own collections of objects.

This website is run by the Royal Albert Memorial Museum & Art Gallery (RAMM), an Exeter City Council service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change contrast levels, colours and fonts
  • Zoom in up to 200% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software 
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact us:


Telephone: 01392 265858

To contact an individual member of staff, please see our people page for details: or use the contact page

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us:

Please use the contact form on the website

The direct contact is Helen Burbage, Digital Media Officer

We aim to get back to you within 15 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

In the museum there are hearing loops at both receptions, the three temporary exhibition galleries and in meeting rooms A and B. A portable loop is available and can be used throughout the museum for groups of three. If you contact us before your visit we can confirm if a British Sign Language (BSL) interpreter is or is not available.

Find out about different ways of contacting us at:

Technical information about this website’s accessibility

The Royal Albert Memorial Museum and Art Gallery is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to  the non-compliances listed below.

Non-accessible content

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix The Word documents and PDFS created on 27 June 2016 in the Current and published research section of the website.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 18 December 2020.

This website was last tested on 03 September 2020. The test was carried out by Thirty8 Digital.

We used this approach to deciding on a sample of pages to test. The most commonly used pages were tested and we ensure all types of page were tested. The selected pages were: